Frequently
Asked Questions

Catering Q + A

Still have some burning questions before you are ready to order? We want you to have as much information as possible, so have a look through our FAQ’s to see if your question has already been answered.

Yes there is, but it’s only $100.
We are based in Manukau, but deliver to most of Auckland.
If you are in a rural location, we do have a minimum order amount of $500.
Yes, we require a deposit of 50% to lock in your catering order.
We are a small team and book out quickly at peak times, so ask for a deposit to make sure we are available for your event. The remainder of the payment is due 2 days before the event.
While we have a range of incredible items catering to different preferences and dietary requirements, we don’t cater to severe allergies however as we can’t guarantee that there won’t be any cross contamination.
Make sure you reach out and we can chat about all our options.
The earlier you can book the better, but we understand that sometimes life moves quickly!
If we have availability, we can turn an order around in 48 hours. But, you would need to chat directly with us versus ordering online.
Yes, absolutely we cater for heaps of weekends and evening events!
If you are needing catering for a late afternoon or evening event, please reach out directly. Our online ordering system only allows for bookings up until 2:30pm Monday - Friday, as these are the times we can guarantee delivery due to staffing levels. When required, we have an amazing pool of casual staff we can call on, we just need appropriate notice to lock them in to cater for your event.
Grazing tables and finger food buffets will be set up onsite at your venue by our team at the requested time.
If you are ordering delivered catering from our menu, your order will be delivered at room temp, ready to serve your guests from our sleek black compostable platter boxes.
We will do our very best to reschedule to work with your new dates. If we can’t make it work, we are a small business so unfortunately our cancellation policy will have to kick in.
If we can make it work and have the availability, we absolutely will! Just touch base and we will see what we can do!
While your catering will never arrive after your selected time, it may arrive up to 30 minutes before. If you require a specific delivery time, just let us know.
Generally the next day, but let’s chat and find a time that best suits you!
As we are a small company, once we receive your deposit, we block out our diary to make sure your event is out top priority. This means we often have to turn down other catering jobs. If you cancel, we have to account for the loss of other potential sales.
Our cancellation policy is as follows:
Cancellations made 30 days or more prior to your event date will be subject to a full refund.
Cancellations between 7 to 30 days prior to your event date will be subject to a partial refund. The amount will be determined at the time of cancellation.
Cancellations made within 7 days prior to your event date will not be eligible for any refund and EJC holds the right to hold the entire amount paid for your catering order.
Absolutely! You can pick up from our store at the following address, at the time/date that you have selected for our order.
91 Saint Georges Bay road, Parnell.